Customer Service Representative
Department: Home Medical Equipment
Shift: 1st Shift
It is the mission of Graham Health System to provide compassionate, quality health services, in a responsible and charitable manner, to the people and communities we serve. We are the community’s choice for an exceptional healthcare experience. Graham Health System is seeking a great applicant to join our team. Graham Health System offers a great team atmosphere with multiple benefits.
The Customer Service Representative performs all aspects of customer service including patient education, paperwork and pricing of items to customers, physicians and other agencies. Assists with monitoring inventory stock. Receives telephone communication from referral sources and customers, including the taking of orders and obtaining accurate billing information, as well as over the counter sales. Establishes and maintains files with complete customer information. Reports to the Customer Service Representative II, the Coordinator of Retail Facilities and the Director of Operations for Graham Home Medical.
High School Graduate or equivalent preferred. Knowledgable in all major insurance carrier reimbursement guidelines and eligibility for coverage by third party payers. Perform accounting functions, maintain records, understand reimbursement requirements, filing, typing and telephone skills.