Patient Financial Advocate
Department: Business Office
Shift: 1st Shift
It is the mission of Graham Health System to provide compassionate, quality health services, in a responsible and charitable manner, to the people and communities we serve. We are the community’s choice for an exceptional healthcare experience. Graham Health System is seeking a great applicant to join our team. Graham Health System offers a great team atmosphere with multiple benefits.
The Patient Financial Advocate (PFA) is responsible to coordinate, problem solve, and respond to patient billing concerns by facilitating open dialogue with patients, family members, and other authorized individuals involved in the patients account(s). The PFA helps patients to enroll in exchange plans and ensures patients proactively receive financial assistance, charity care, or other means of external assistance necessary to ensure needed healthcare is received. The PFA monitors patient payment agreements and internal collection accounts and is responsible to work with external collection agencies as determined by GHS. The Patient Financial Advocates utilize both proactive and reactive strategies to ensure patient financial services are of the highest quality. The PFA reports to the Director of Business Services.
High school diploma preferred. Previous experience in medical billing practices, insurance, and customer service is required and at least two years’ experience in account collections or working in a physician office